SHIPPING
Shipping & Handling and sales tax are charged where applicable. They are calculated after shipping information is entered.
If your order does not meet UPS ship requirements, it will ship LTL carrier.
Should your order require a freight shipment, ADS quotes each freight order individually through our freight provider. Our Sales team will contact you with a freight quote at the phone number and/or email address provided at the time of ordering.
All orders are subject to product availability. ADS reserves the right to ship partial shipments to the customer based on product availability. A shipping tracking number will be provided via email to the email address provided at the time of ordering.
In the rare event your order never arrives, notification of lost items must be received within three business days of the delivery date noted on the tracking service results from the shipping carrier. ADS is not responsible for stolen goods. If your product does not arrive and ADS can confirm delivery via the shipping carrier, please contact the shipping carrier immediately to report the goods stolen.
ADS is not responsible for damage received during shipping made by the shipping carrier. Please contact the shipping carrier and ADS immediately to report any shipping damage. Photographs are required for a damaged goods claim and should be taken as soon as damage is noticed. For damage noticed upon delivery of a freight order, ensure to “Accept Shipment with Damage” when signing for the order or decline the shipment or you as the customer may be liable for any future damage reported.
Please note we ship orders only to US and Canada addresses. Shipping & Handling and sales tax are charged where applicable. They are calculated after shipping information is entered.
If your order does not meet UPS shipping requirements it will ship LTL carrier.
Shipments are processed Monday through Friday from 8AM to 3PM CST excluding Holidays. Orders received outside of normal shipment hours will be processed on the next business day.
For damage goods claims, please contact us at
(520) 748-0005
RETURN POLICY
All returns are subject to the prior authorization of ADS. Please call our Sales team at (520) 748-0005 for a Returned Goods Authorization (RGA) number. Our Sales team will either authorize or deny the request for return at its discretion. All returns must be within 30 days of delivery, include a copy of the original invoice, be in its original packaging and include the RGA number on the outside of the packaging.
All products shipped are guaranteed to be free from manufacturer’s defects. If your order arrives with a manufacturer defect, please contact our Sales team at (520) 748-0005 for replacement.
All products and their packaging must be in like-new condition. Products that have been altered, installed or modified are not returnable. Superseded, discontinued or obsolete items will not be accepted for return. Clearance items are sold as-is and will not be accepted for return.
All shipping costs for returns are the responsibility of the customer. All returns are subject up to a 20% handling/restocking fee. ADS will issue a credit to your credit card account in the amount of the charge minus any applicable handling/restocking fees. Individual bank policies will dictate when this amount is credited to your account.
ADS cannot accept returns or exchanges of product purchased through an ADS Products dealer. Please contact the selling dealer directly for any items ordered by a third party.
ORDER CANCELLATIONS
Before it is processed for shipment, you can cancel your order by contacting customer service at
(520) 748-0005 or email [email protected]
Notes:
If payment for your order has not been processed, it will be canceled and no charge will be made against your account.
If the payment was processed, you will receive a refund for the canceled items. Custom Order Items cannot be canceled.
CUSTOMER RESOLUTION
To ensure you receive the fastest response possible, please use the following contact information:
For order related questions, returns or tech assistance please email [email protected]
Or call (520) 748-0005