SHIPPING
Shipping & Handling and sales tax are charged where applicable. They are calculated after shipping information is entered.
If your order does not meet UPS ship requirements, it will ship LTL carrier.
Should your order require a freight shipment, ADS quotes each freight order individually through our freight provider. Our Sales team will contact you with a freight quote at the phone number and/or email address provided at the time of ordering.
All orders are subject to product availability. ADS reserves the right to ship partial shipments to the customer based on product availability. A shipping tracking number will be provided via email to the email address provided at the time of ordering.
In the rare event your order never arrives, notification of lost items must be received within three business days of the delivery date noted on the tracking service results from the shipping carrier. ADS is not responsible for stolen goods. If your product does not arrive and ADS can confirm delivery via the shipping carrier, please contact the shipping carrier immediately to report the goods stolen.
ADS is not responsible for damage received during shipping made by the shipping carrier. Please contact the shipping carrier and ADS immediately to report any shipping damage. Photographs are required for a damaged goods claim and should be taken as soon as damage is noticed. For damage noticed upon delivery of a freight order, ensure to “Accept Shipment with Damage” when signing for the order or decline the shipment or you as the customer may be liable for any future damage reported.
Please note we ship orders only to US and Canada addresses. Shipping & Handling and sales tax are charged where applicable. They are calculated after shipping information is entered.
If your order does not meet UPS shipping requirements it will ship LTL carrier.
Shipments are processed Monday through Friday from 8AM to 3PM CST excluding Holidays. Orders received outside of normal shipment hours will be processed on the next business day.
For damage goods claims, please contact us at
(520) 748-0005
RETURN POLICY
New Unused Product Returns:
Your complete satisfaction is our priority. If an item purchased from adsshocks.com does not meet your expectations, it may be eligible for return.
- You may return new, unused parts within 90 days from the purchase date for a complete refund or exchange. To avoid a restocking fee, you must request a return within 60 days of purchase date, and ADS Shocks must receive the returned items within 90 days after purchase date.
- Parts not eligible for return: Clearance items, Factory Refurbished Items, and Made to Order items.
- Items returned 91-180 days after the date of purchase will be subject to a 15% restocking fee
- Items are not eligible for return after 180 days unless there is a valid warranty issue and submission. The product must be in the original, manufacturer's box and must be sent freight prepaid
- Products that show signs of excessive age, abuse, improper handling, or have been modified beyond ADS Shocks’s instructions may be rejected and incur an inspection fee regardless of age
- Original shipping charges are non-refundable
Incorrect, Damaged, or Defective Product Returns:
ADS Shocks will cover the shipping costs for the handling of returned product that was incorrect, damaged, or otherwise defective.
If you were sent an incorrect, damaged, or otherwise defective product, please contact Customer Service at 520-748-0005 or email [email protected] and request a UPS pick-up or return label for the return of the product.
What to Expect:
Upon arrival of the returned product to ADS Shocks and ADS's determination that the returned product is new and unused, incorrect, damaged, or defective, ADS Shocks will issue a refund back to the credit card used on the original transaction. If ADS Shocks determines that the returned product was used, correctly shipped, undamaged, or not defective, ADS Shocks will return the product to you, freight collect, and will not issue a refund to your credit card.
ORDER CANCELLATIONS
Before it is processed for shipment, you can cancel your order by contacting customer service at
(520) 748-0005 or email [email protected]
Notes:
If payment for your order has not been processed, it will be canceled and no charge will be made against your account.
If the payment was processed, you will receive a refund for the canceled items. Custom Order Items cannot be canceled.
CUSTOMER RESOLUTION
To ensure you receive the fastest response possible, please use the following contact information:
For order related questions, returns or tech assistance please email [email protected]
Or call (520) 748-0005